Nothing proves the value of a company more than the testimony of its customers. And in the yacht business, winning over clients is especially challenging, with so many pieces to the process, from initial entrustment, through the complicated transaction and into the long-term relationship of aftercare. We are very proud to share a handful of our critiques with you here.
"We first met Scott McKenzie while viewing a boat in Sidney harbour. He quickly put us at ease with his amicable personality and impressive knowledge of the specific vessel we were interested in purchasing. Scott was readily available to answer our numerous questions and within a few days of our initial visit was able to arranged a haul out for our survey and a sea trial, no easy feat given it was peak season in the boating industry. What impressed us most about Scott was his fairness and balance between seller and buyer during the negotiation period. He took much of the stress and uncertainty out of the picture as he helped us through the purchase and transfer process. Scott also arranged delivery to our home port with a very reliable and competent Skipper who had previously owned our same model and had a thorough working knowledge and understanding of these vessels, which gave us both insight and peace of mind. We continue to stay in touch with Scott as we learn the particulars of our boat. We would highly recommend Scott to family and friends and if the occasion should arise to sell or purchase another boat, Scott will be the first person we call. Joe & Trish "
Joe and Trish
"In the current “hot” market, both our purchase and sale deals were made quickly and due to travel restrictions; without opportunity to physically view the boat we were buying. But Shawn arranged detailed video tours and independent, expert inspections and worked diligently on our behalf, proactively organizing and attending to every step leading up to closing, all the while providing us with a high level of confidence in the transaction. After closing, he assumed responsibility for coordination of everything required for the boat’s import from the US. Impressively, once he took delivery on our behalf, he accelerated "after sales service ” to completely unexpected and much appreciated levels. Not only did he arrange and manage everything that needed to be done to our old boat; to get it ready to sell, but also took on the care, moorage and regular checks of the new boat. He looked after everything to make sure that the boat would be ready for us, including cleaning and detailing, various modifications, repairs and installations and even personally delivered and retrieved the boat to and from another location for servicing. It was more than 3 months after our offer to purchase the new boat was accepted that we saw it for the very first time, at Freedom’s docks in Sydney, and and nearly 3 months after that before we finally brought it home. Throughout the whole period Shawn continued to offer considerable amounts of his time to accompany us on orientation cruises and help us learn the boat; and when we weren’t on board, no more than 2 or 3 days passed without us hearing from him. Shawn is clearly passionate about boats and very knowledgeable, yet doesn’t hesitate to take the time to thoroughly research anything where his advice is requested, so that he can provide an informed opinion. Throughout our process he displayed complete integrity. Never once did we feel pressure to accept or make an offer. On the contrary, his reasoned advice was often “you can do better”. We spent a lot of time with Shawn and got to know him well. He is always very responsive and we were very pleased to observe that despite being a very busy yacht broker he seemed to provide the same commitment and service to all of his clients, regardless of the price of the boat, or value of the transaction. Shawn has earned our trust and respect. We highly recommend Shawn Dunand! Peter & Colleen "
Peter & Colleen
"Darryl helped us with the purchase of our first boat over 10 years ago and has provided us with invaluable guidance on the purchase, and sale, of two boats since. Darryl’s approach is far superior to other industry professionals that we have worked with over the years. The superiority is evidenced in a number of ways that you might expect from a professional (knowledge of product, after sales support, etc.) but most of all we appreciate the genuine care and compassion that Darryl brings to his job. It shines through. He has helped us in so many ways that we could not have ever imagined and has made our boating, and at times life, decisions as rewarding as possible. We will continue to seek Darryl’s guidance in our boating decisions as long as we are fortunate enough to enjoy such an incredible pastime. Thank you Darryl for all you have done for our family. Michael McLaren"
"I have only the highest professional respect and I highly recommend Freedom Marine for anyone looking for a yacht and exceptional service."
"Just wanted to say thank you for your work in the purchase of our new boat. It was a pleasure dealing with a professional from the initial stages of looking for a boat to the final closing. I will be sure to recommend your services."
"I can honestly say that Freedom Marine was as knowledgeable and professional as any broker with whom I have previously dealt. "
Earl & Louise Kari
"We were most impressed with all the representatives of Freedom Marine who have continued to provide excellent service and ongoing after-sale support."
B. Haggarty – Edmonton.
"The amount of time, skill, dedication and professional support from you and your team has been so incredible. I am so grateful for all you have done."
"Freedom's after-sales follow up has been superb and I would recommend them to anyone looking for a new or used boat."
"To say I am happy with our new Axopar 28 Cabin would be the understatement of the Century. Every time I get in this boat to commute from Orcas Island to San Juan or Lopez Island in the San Juan Islands, I start smiling."
John Dunning, President, Northwest Island Escapes.
"You can feel the genuine customer service difference and great dedication to looking after their client’s interests."
Reg and Myla